Terms and Conditions [Terms]
Last updated: 01-Sep-2022
This website is owned and operated by Motivelectronics Ltd [‘we’, ‘us’, ‘our’].
Our primary goal is to provide a high standard of products and services to all of our customers. The following terms and conditions state the terms and standards customers [‘you’, ‘your’] can expect from us and those we expect from you.
This document sets forth the terms and conditions ‘Terms’ under which you may use our website. By accessing or using our website to utilise its content, purchase products or purchase services from us you acknowledge to have understood and abide by these terms. If at any time we fall below your expectations please get in touch with us as soon as possible so that we can do our utmost to make it right.
You can expect us to be courteous and polite in all of our communications with you. We expect similar from you. Abusive communications or any form of intimidation from you in whatever form may be reported to the relevant authorities.
Who can use our website and the requirements to create an account
In order to use our website and purchase our products or services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use our website and purchase our products or services if doing so is prohibited in your country or under any law or regulation applicable to you.
Key commercial terms offered to customers
When buying a product or service (‘item’), you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our products and services are listed on the website. In some cases, a service will have a price range with the upper and lower prices stated in the listing. Where you are purchasing a repair service, the price listed is always the minimum price. After we have assessed the repairs needed, we will contact you to inform you of the total cost of repairs and seek your authority to continue with repairs.
We reserve the right to change our displayed prices for products and services at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
Return and refund policy
Warranties & responsibility for services and products
All of the products we supply, including refurbished items, are covered by a 12 month ‘normal use’ warranty.
Where we repair an item supplied by you the repair work undertaken is covered by a 12 month 'normal use' warranty. This warranty does not cover failures unrelated to the repair work that we've undertaken.
Damaged or missing Warranty Seals will invalidate a warranty claim. Any evidence of mis-use will invalidate a warranty claim.
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund. Where a product (new or refurbished) was purchased from us refunds will only be completed upon the prompt return of the product to Us. We will pay for shipment of repaired or replaced products to you and you will be responsible for return shipment of the product to us. We will not be liable for loss or damage sustained during the shipping of items sent from you to us.
Ownership of intellectual property, copyrights and logos
The products, services and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Motivelectronics Ltd or their respective owners. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to our website and its related services without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
You agree to indemnify and hold Motivelectronics Ltd harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.