It is always our intention that every one of customers is beyond happy with our products and services. However, mistakes do happen and we are here to make it right.
Before returning an item to us, please Contact Us first.
In the event that you are not completely satisfied with your order, you have 30 days to return the goods to the address at the bottom of this page. Please print the Returns Form below, complete the details and include it in your package. Don't forget this step as we need this to identify your shipment.
Please keep in mind that any item sent for a full refund must be delivered unused and in the same condition as you received it, with all warranty seals fully intact on the item.
In the event an item is received broken or damaged, then you will be given a full refund or, where possible, we’ll exchange the item, dependent on your preference.
Please note that it is the customer who is responsible for return shipping fees unless the items(s) or services provided by us were not as described. We cannot take responsibility for the delivery time or loss of a returned package, so we strongly recommend using a reputable tracked and ‘signed for’ service to ensure your package is returned to us.
Please feel free to email us or call us, all our contact details are here.